BeenVerified - Common Questions

BeenVerified helps people access and understand public data for use in their everyday lives. Here, you'll find answers to commonly asked questions about our company and the services we provide.

Is BeenVerified a legit site?

Yes! BeenVerified helps people access public information in a simple way. The Freedom of Information Act requires public agencies to allow access to their public information. BeenVerified aggregates and regularly updates the information, compiling it into an easy-to-use report.


Is BeenVerified safe to use?

Absolutely. Your privacy is important to us. BeenVerified compiles our reports from information that is publicly available. We do not go through private data. Any information you personally share with us will not be added to our search results and we do not sell the information you proovide to us to third parties. Learn more about our privacy policies on this page. For answers to specific questions, contact us at privacy@beenverified.com.


Can I get a refund from BeenVerified?

Because every information inquiry is different, we handle all refund requests on a case-by-case basis. If, for whatever reason, you would like to request a refund, please call our Customer Care line at 1-866-885-6480 or email us at support@beenverified.com and we'll be happy to help.


How do I cancel my BeenVerified subscription?

If you no longer need our services, you can call our Customer Care line any time at 1-866-885-6480. You can also cancel online by emailing support@beenverified.com or using our Contact Us form. Whether you’re canceling your subscription online or through the phone, please have your nine-digit membership ID ready.


How much does BeenVerified cost?

When you sign up for BeenVerified for the first time, you’re brought to a page with the latest signup deals and offers. We also list all of our current pricing plans here. Our mission to make public records affordable and accessible means we customize our pricing to best fit our customers’ needs.


Is BeenVerified free?

Our services are not free. Traditionally, public records have been maintained by governments and large corporations. While it is publicly available, the data is often hard to find (requiring trips to courthouses for example) and expensive to access (requiring fees for individual records). BeenVerified merges public records into affordable, easy to understand reports. No need to pay hundreds of dollars, visit thousands of county clerks, and search millions of websites to find the public records you need. To use BeenVerified, you can subscribe to a monthly plan in order to access our services. Each month you’ll have access to our various types of searches, which may include names and previous aliases, associates, relatives, address history, phone numbers, email addresses and criminal records.


Is BeenVerified FCRA compliant?

BeenVerified is not a consumer reporting agency and does not provide consumer reports, which are subject to the Fair Credit Reporting Act (FCRA). Our services help everyday consumers access public records for a variety of reasons—to reconnect with a loved one or a former colleague; look up unknown or suspicious phone numbers or email addresses; search a property address in your community; and much more. Customers are expressly restricted from using BeenVerified for the following purposes, which would be subject to FCRA compliance:

  • Employment screenings
  • Hiring of household workers
  • Tenant screenings
  • Educational admissions and benefits
  • Assessing credit or insurance worthiness
  • Reviewing business transactions

You may find additional information on permitted and prohibited use cases here.


Is BeenVerified legal?

Yes, all of the information BeenVerified provides is legally obtained through public records. Our services offer a potential solution for those who are looking for information that is already part of the public record. BeenVerified may save customers time and frustration in finding this information compared to traditional public records request processes.


Will the people I search for be notified?

Every BeenVerified search is confidential. No individual is ever notified when you run any search on our website or app.


How do I contact BeenVerified?

New and existing customers can reach out to us directly through our Contact Us page. Submit your name, email address, topic of inquiry and a brief message. We’ll reach out to you as soon as we can. If you’d like to speak to someone directly, call our toll-free customer service number at 1-866-885-6480. We’re available daily from 6:00 a.m to 11:30 p.m. EST. You can also reach out to us at support@beenverified.com.


How do I remove my information from BeenVerified?

BeenVerified is an aggregated database of publicly available information. Our tools allow users to search for information that is a matter of public record. You can remove your information from our people search database by going to our opt-out page, entering your information and following the instructions to remove the applicable report from future search results.


Do employers use BeenVerified?

Employers are not allowed to use BeenVerified to conduct employee and applicant background checks. Using BeenVerified in this way violates our Terms & Conditions and the FCRA, and can lead to possible criminal penalties. If you use BeenVerified for these purposes, we have the right to terminate your account and report violators to any applicable agency.


What is BVD * BeenVerified?

“BVD * BeenVerified” is how BeenVerified may appear on your credit card statement once you’ve paid for a monthly subscription. There are also a few other ways the charge could appear on your statement. Our toll-free number, 1-866-885-6480, may also appear on your statement.


Does BeenVerified sell my information??

BeenVerified will never sell the personal information you provide to us during sign-up. The data we provide in our reports is obtained through publicly available data sources independent of anything you provide to us. We do not sell information obtained from site cookies.

Ready to begin your search? Visit BeenVerified’s homepage and enter a name, phone number, address, or other information to get started.

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