Account & Billing FAQ
How much does BeenVerified cost?
When you visit BeenVerified for the first time, you should be brought to a page with our latest sign-up deals and special offers. You can also view our current pricing.
BeenVerified’s mission is to provide affordable and easy access to public records. In the past, access to public records was confusing and expensive. BeenVerified aims to disrupt this trend by providing not only an affordable pricing model but also helpful customer service along the way. We are always offering different deals and pricing options in order to best fit our customers’ needs.
If you have questions about specific pricing, please don’t hesitate to call us at 1-866-885-6480.
What does my account come with?
If you’ve signed up for a paid subscription, you have access to dozens of background reports each month! These can include, when available: names and aliases, relatives and associates, address histories, property reports, phone numbers, criminal records and convictions, and much more.
Do I have to sign up again for BeenVerified when my subscription is up?
You don’t have to sign up again; your membership will be automatically renewed to the same term until you cancel. If you cancel, you’ll enjoy remaining reports for the remainder of your paid term. Your subscription will not be renewed after that term expires. Should you wish to come back in the future, we’ll be happy to have you! You'll always have the ability to log into your cancelled account to reactivate your subscription and regain access to your reports and run new searches.
What payment methods does BeenVerified accept?
BeenVerified accepts U.S. issued Visa, MasterCard, Discover and American Express cards. We also offer PayPal as a payment option.
What if I don't have a credit card?
We offer PayPal as a payment option on our sign-up pages for those customers who don't wish to use a credit card. Don't use PayPal? Then you may want to check out our app for Android (available from Google Play). You also have the option of purchasing a subscription, through the app, billed to your Google Play account.
How can I update my billing information?
You can add another credit or debit card to your account. Once logged in, open the “My Account” page from the menu or the dashboard. Click on “edit account info” on the bottom right hand corner and select “edit payment info.” Enter the credit or debit card details and billing information of the new card to add it to your account.
How do I view my purchased reports?
Simply log into your account and go to your Dashboard of Recent Reports to view the list of reports you have run. Just click the report to load the information. If you do not have an active subscription, you will see an option to reactivate your subscription, in order to view your previous reports and run new reports.
Am I still charged if the person I search does not have a criminal record?
Yes, you are charged for your report regardless of whether your search subject has a criminal record or not. We charge for searching public records to confirm this for you.
How will a BeenVerified charge appear on my credit card bill?
Payment will appear on your bank statement as BVD*BeenVerified.com with our toll-free number 1-855-904-6471.
Charge on statement may also appear as:
- BVD BeenVerified com
- BVD BEENVERIFIED.COM
I see a charge for BeenVerified, why are you charging me?
Someone signed up for our service and chose to become a BeenVerified.com member. If you feel this was done in error or was unauthorized please contact us at firstname.lastname@example.org or at 1-855-904-6471. If our company name still doesn't ring a bell, you may want to ask your family members. Usually, someone who is associated with you placed this order, such as family or friends. Often someone in your office or family might have been using our service.
Can I get an invoice for the charges?
You can view your billing history at any time, right from your account. Once logged in, open the "My Account" page from the menu or the dashboard, then click on "show order history" on the bottom left on the page. This will list all charges to your account, what you purchased, the payment method used, and the date and amount of the charge. If you have additional questions, please send an email to email@example.com or contact us toll-free 1-855-904-6471.
How do I cancel my account?
BeenVerified provides hassle-free cancellation. Simply call our customer service line anytime at 1-866-885-6480 and have your 9-digit membership ID handy. Or, you may cancel online, by simply emailing firstname.lastname@example.org or using our Contact Us form, providing your 9-digit membership ID if you have it handy and clearly indicating your wish to cancel. If you need additional assistance, our support team is available from 6:00 AM to 11:30 PM, 7 days a week. If you are unable to reach us by phone, you can also email us with your 9-digit membership ID at email@example.com or by using our Contact Us form. You can find the membership ID in your Welcome New Member email, or in the Account Details section of your BeenVerified account.
How can I get a refund?
If you are unhappy with our service or the data we provided and would like to request a refund, please call our Customer Care line at 1-866-885-6480 or email us at firstname.lastname@example.org. We handle all refund requests on a case-by-case basis, but our goal is complete customer satisfaction as we work to help resolve your particular situation. In order to permit us to assist you as expeditiously as possible, please have accessible your member ID or the email address with which you signed up for our service.
Also please note the following general guidelines regarding our refund process:
- Refunds are processed immediately on our end, but depending on your bank or financial institution, it may take up to 10 days for the refund to post to your bank. Feel free to contact us if you have any questions or want to confirm your refund.
- If we receive a dispute or “chargeback” through your bank, we reserve the right to permanently suspend your account and challenge the dispute. Once a dispute is in place, we will be unable to provide you a refund on the transaction.
- For charges made through iTunes, you must request a refund through Apple. Please see: Request a refund for an App Store or iTunes Store purchase.
I have ideas on how to improve BeenVerified, what should I do?
Tell us, of course! As most of our active members will notice, we make improvements to our service on almost a daily basis and we love hearing new ideas from our current members. Please always feel free to send an email to email@example.com or call us at 1-866-885-6480 and let us know how we can improve.