Account & Billing FAQ



How much does BeenVerified cost?

When you visit BeenVerified for the first time, you should be brought to a page with our latest sign-up deals and special offers. You can also view our current pricing HERE.

BeenVerified’s mission is to provide affordable and easy access to public records. In the past, access to public records was confusing and expensive. BeenVerified aims to disrupt this trend by providing not only an affordable pricing model but also helpful customer service along the way. We are always offering different deals and pricing options in order to best fit our customers’ needs. Whether you sign up as a pay-as-you-go customer and purchase reports as you need them, or sign up for a subscription to unlimited reports, we never want you to ask yourself “if it’s worth it” to run a search.
If you have questions about specific pricing, please don’t hesitate to call us at 888-579-5910.


What does my account come with?

If you’ve signed up for a paid subscription, you have access to run unlimited background reports! These can include, when available: names, aliases, relatives and associates, address histories, property reports, phone numbers, criminal records and much more. If you’ve signed up as a pay-as-you-go customer, you always have access to log in and view the reports you purchased and the option to purchase additional reports. You always have the option to upgrade to an unlimited subscription. You also have an opportunity to check out some of our premium services for an additional purchase, such as Court Runner and our Comprehensive Report upgrade, depending on the information you need.

Do I have to sign up again for BeenVerified when my subscription is up?

You don’t have to sign up again; your membership will be automatically renewed to the same term until you cancel. If you cancel, you’ll enjoy unlimited reports for the remainder of your paid term. Your subscription will not be renewed after that term expires. Should you wish to come back in the future, we’ll be happy to have you! You can always log back into your canceled account to view the reports you ran previously. You’ll also have the option of reactivating your subscription.


What payment methods does BeenVerified accept?

BeenVerified accepts U.S. issued Visa, Mastercard, Discover and American Express cards.


What if I don't have a credit card?

If you don’t currently have a credit card you can use, then you may want to check out our app for the iPhone (available from the App Store) or Android (available from Google Play). Our apps are free to install and provide you with one free background report every month, for the life of the app! You also have the option of purchasing a subscription, through the app, billed to your iTunes or Google Play account.


How do I view my purchased reports?

BeenVerified makes it easy to view previously purchased reports regardless of your membership status. Simply log into your account and click “My Reports” on the top menu.


Am I still charged if the person I search does not have a criminal record?

Yes, you are charged for your report regardless of whether your search subject has a criminal record or not. We charge for searching public records to confirm this for you.


How will a BeenVerified charge appear on my credit card bill?

Payment will appear on your bank statement as BVI*BEENVERIFIED.COM/X with our toll-free number 888-579-5910.


I have ideas on how to improve BeenVerified, what should I do?

Tell us, of course! As most of our active members will notice, we make improvements to our service on almost a daily basis and we love hearing new ideas from our current members. Please always feel free to send an email to support@beenverified.com or call us at 1-888-579-5910 and let us know how we can improve.

Our customer support team is available via phone M-F (8am-8pm EST) to help you with any questions you may have. You can also email customer support 24/7. Let us know how we can make BeenVerified even better!

Call Toll Free: 1-800-287-9815
Email:support@beenverified.com

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